Instead of adding more people to your call center or support team, you deploy AI digital operators that work 24/7, speak your customers’ language, and integrate into your current operations.
An AI digital operator—not just a chatbot.
A VI-Agent understands natural language in voice and text, follows your processes, connects to your internal systems, and takes action.
Each VI-Agent is designed around one or more service areas (for example: appointments, collections, support, sales). For every area, we define flows, rules, validations, and exceptions—so your digital operator works like another member of your team, with full availability.
Implementation efficiency is the key to every project’s success.
Your customer chooses the channel. The VI-Agent responds with the same information, the same judgment, and the same context.
Voice is the fastest form of human communication.
Answer inbound calls with a natural voice experience powered by AI.
Understands full sentences—not just keypad options.
Verify identity, check internal systems, update information, and confirm actions within the same call.
Supports integration with PBX, SIP Trunks, WebRTC, and carriers you choose.
When customer messaging is consistent and personalized, your brand presents a more professional image.
Handle conversations through the WhatsApp Business API and other messaging channels based on your organization’s setup.
Answer common questions, guide processes step by step, and send summaries, links, or confirmations.
Maintains context across messages and can build on what was discussed in other channels.
Integrates as a chat widget on your website or self-service portal.
Automatically handles most interactions.
Centralize and operate customer conversations across every channel—with one logic layer and one control point.
Handle Facebook® and Instagram® messages from a single platform, using the same VI-Agent and the same business rules.
Ideal for managing inbound questions from campaigns, ads, and direct messages—without losing context or history.
Send automated SMS as part of your flows: confirmations, reminders, notifications, and key links (payments, verification).
Messages are triggered as process actions—not manual follow-ups.
Send transactional emails to confirm appointments, agreements, statuses, or requests.
Email is integrated into the flow and logged alongside the customer conversation.
A VI-Agent isn’t an isolated bot—it’s a digital operator connected to your ecosystem. The Viacuss platform offers a broad, extensible integration framework through APIs, native connectors, and webhooks, so AI can read and write to your systems with control and auditability.
"AI solutions motivate us."
Query and update customer data, cases, opportunities, and activities. Log every interaction the VI-Agent has with your users.
Integrates with critical systems (banking cores, clinical systems, ERPs, collections platforms, etc.) to check status, register requests, and apply rules defined by your operation.
Connects to scheduling systems, internal calendars, or service reservations. The VI-Agent can offer available times, book, cancel, and reschedule based on your organization’s policies.
Check order, payment, and shipping status; initiate exchanges and returns; send status updates through the customer’s preferred channel.
Integrations with PBX, SIP Trunks, contact center platforms, and collaboration tools to control call routing, queues, recordings, and transfers.
Connects to SMS gateways and email providers to send transactional messages and capture replies that should be processed automatically.
When there’s no native connector, the VI-Agent can integrate through standard REST APIs, webhooks, and middleware services built by your team or by Viacuss.
From a single conversation, the VI-Agent can invoke multiple systems: verify identity in a core system, check balance in another, log a note in the CRM, and trigger an SMS with the final result.
Integrations are configured with secure authentication and full traceability, so your IT team has visibility and control over what data each VI-Agent reads or updates.
Each VI-Agent combines AI and voice with clear rules to fully resolve cases—not just chat.
A smooth go-live is what makes every project succeed.
Identifies intents, entities (dates, amounts, documents, etc.), and context.
Supports real-world phrasing, corrections, and rewording: customers can change their mind, correct details, or handle multiple requests in the same conversation.
Understands how customers speak across different industries (healthcare, banking, services).
Automation drives efficient communication between your business and your customers.
Clear, natural voice responses—aligned with your language and brand tone.
Customers can interrupt the VI-Agent, and it adapts without losing the thread.
A blend of advanced language models and explicit business rules: the VI-Agent doesn’t improvise critical processes—it follows the policies we define together.
Evaluates conditions, limits, and validations (for example, amount thresholds, valid time windows, eligibility criteria).
Handles exceptions and escalates to a case when policy requires it (sensitive cases, high amounts, risk scenarios, etc.).
If it doesn’t understand a request, the VI-Agent asks for clarification, offers options, or opens a case with a human agent—based on your defined rules.
Logs the decisions the VI-Agent makes for auditing and continuous improvement.
Personalizes support based on the customer and the case.
A practical way to deliver faster, more reliable customer communication.
Medical appointments, service bookings, consultation scheduling, and sales visits.
Appointment confirmations, rescheduling, and cancellations via voice, WhatsApp, chat, SMS, or email.
Sends instructions and requirements within the same session.
Answers common questions: hours, locations, requirements, status updates.
Checks the status of requests, tickets, orders, or open cases.
Captures initial information before logging a case in your CRM or system.
Automated payment reminders executed within the conversational flow, with messaging tailored by product, amount, and date.
Captures payment promises, updates contact details, and logs agreements.
Schedules appointments with your sales team and sends supporting information.
Handles first-touch contacts from marketing campaigns (voice, WhatsApp, social, web).
Lead qualification: checks whether the contact meets the basic criteria to move forward in the sales process.
Automatically sends instructions, requirements, and reminders as part of the same conversational flow.
Post-appointment, post-request, or post-purchase satisfaction surveys.
Measures customer satisfaction and collects open-ended feedback.
Logs responses and transcripts for customer review, follow-up, and the customer’s own analysis.
More than “software licensing”—a VI-Agent includes functional, technical, and delivery components.
Process analysis (scheduling, collections, support, sales, etc.) and definition of conversational flows, business rules, validations, and exceptions.
Implementation of the VI-Agent within the platform, including channels, integrations, and operating parameters.
Web console to monitor conversations, review metrics, access history, and enable audits by your team.
Connections to your communications infrastructure and to the internal systems defined in scope (CRM, scheduling, business systems).
Technical support, tracking of key indicators, and adjustments based on real customer behavior and internal team feedback.
Option to validate VI-Agent behavior in controlled environments before full production rollout.
We speak the language of operations, customer service, and IT. We work with your business teams to design processes—and with your technical teams to ensure the solution integrates securely and remains governed.
Take it to the next level from the very first customer interaction.
We help you prioritize flows, define service areas, measure outcomes, and evolve VI-Agent behavior based on data.
We go beyond Q&A. VI-Agents check, update, and trigger actions in your systems—while respecting your rules and IT standards.
We build VI-Agents for environments where customer service is mission-critical. These aren’t lab demos—they’re digital operators built for production.
VI-Agents run on the VIACUSS platform, bringing channels, systems, metrics, security, and human+AI collaboration into one place.