AI Agent
Assists your customers quickly and automatically.
The platform behind VIACUSS AI Agents
VIACUSS agents run on our own platform, connecting them with your company’s channels, information, processes, and systems.
Viacuss gives you...
Fast, effective communications with your customers.
Unified dashboard
Helps your business monitor conversations, volumes, timing, and outcomes.
API integrations
We connect to your existing systems: CRM, ERP, banking core systems, electronic health records, scheduling, e-commerce, payment gateways, PBX, and more.
Automated customer support
Automate customer inquiries across any channel via voice or live chat. Keep customers informed 24/7 with purchase updates, delivery tracking, or personalized recommendations—across any chat tool.
Here’s an example...
AI Agent + VIACUSS Platform + VIACUSS Team
The agent assists your customers through the VIACUSS Platform, supported by a team that understands your operations, configures, integrates, and brings the solution into production.
OUR DIFFERENTIATORVIACUSS Platform
Connects channels, information, processes, and systems.
VIACUSS Team
Understands, configures, and integrates the solution for your company.
How we bring your agent into production
We Understand → We Configure → We Integrate → We Deploy → We Improve
-
We Understand
-
We Configure
-
We Integrate
-
We Deploy
-
We Improve
From Conversation to Action
The agent assists the customer, retrieves or collects information, executes the process, and connects the conversation to your company's systems.
A CONNECTED WORKFLOWCustomer
Starts the conversation
VIACUSS AI Agent
Understands and responds
Process
Retrieves data or executes tasks
System
Connects the data
Result
Completes the action
The agent:
·
Retrieves
·
Records
·
Schedules
·
Updates
·
Executes
Visible results
Viacuss is built for organizations that handle thousands of interactions per month and need to combine operational efficiency, control, and a strong customer experience.
Less congestion and shorter wait times
Automate frequent questions, scheduling, reminders, and status updates so your team can focus on higher-value or more complex cases.
Make the most of what you already have
We connect your voice, WhatsApp, Web Chat, and social channels to your current infrastructure (PBX, CRMs, core systems, scheduling), without forcing you to replace systems or processes that already work.
Scalability and financial control
Adjust voice minutes and AI sessions based on campaigns, seasons, or growth. You pay for VI-Agents and capacity, with clear visibility into usage.
Omnichannel and consistent service
One approach, one “brain,” and the same business rules across every channel—so customers get consistent answers no matter how they reach you.
API-First
VIACUSS is designed to integrate with your architecture, not replace it. All VI-Agents operate on APIs and webhooks that make it easy to connect your CRM, core systems, scheduling, collections, e-commerce, and any service that exposes APIs.
This gives you the flexibility to orchestrate end-to-end processes, maintain data governance, and evolve the solution without being locked into a single technology.
Privacy-First
At VIACUSS, we treat conversations as sensitive data. Chats and transcripts are stored encrypted and protected with access controls to safeguard your customers’ sensitive information.
By design, we do not store audio recordings on the platform, prioritizing privacy and compliance with each organization’s policies. Data processed by VI-Agents is used only to operate your services and improve your solution—never to train external models without your authorization.
Processes that fit any industry
We design VI-Agents by process, not by industry. The same flow can run in healthcare, finance, retail, or services—aligned to your rules and systems.
See how VI-Agents operate in real scenarios.
Watch how a VI-Agent executes each step of the process—from scheduling and collections to sales or informational service—triggering final actions across channels.
Scheduling
Scheduling, rescheduling, confirmations, and appointment cancellations.
Automated reminders via voice, WhatsApp, SMS, and email.
Pre-visit information and basic guidance based on the service and location.
Banking, lending, or collections
Payment reminders and due-date notifications.
Balance inquiries and automated payment arrangements.
Multichannel confirmations and notifications.
E-commerce and upselling
Order tracking and purchase status.
Contextual recommendations and offers.
Support during campaigns and traffic spikes.
Informational or customer support
Answers to frequently asked questions.
Status for requests and cases.
Escalation to a human agent when needed.
Healthcare example: Medical appointment scheduling with identity verification, appointment confirmation, and automated reminders.
Collections example: Debt status, payment arrangements, and sending links or notifications via WhatsApp and SMS.
E-commerce example: Order status, sales, and automated product recommendations.
Informational example: Automated service, natural language understanding, and guided flows.
Companies using Viacuss
Clinics, service providers, financial institutions, and technology organizations across Latin America already automate thousands of monthly interactions with VI-Agents deployed on the Viacuss platform.
Total cases handled
0+
Conversations handled automatically.
Process success rate
0%
Processes completed without manual intervention.
API-driven interactions
0+
Transactions to external services via API.
Ready to transform your business?
Schedule a consultation with our specialists to review your organization’s needs and goals.
12+
Enterprise clients98%
Customer satisfaction7+
Years of experience
How we implement your AI Agents
The VIACUSS team understands your operation, configures and integrates the agents, puts them into production, and supports their ongoing evolution.
Step 1 – Discovery and prioritization
We review your current channels, interaction volume, systems (CRM, core systems, scheduling, etc.), and goals. Together, we define which service domain will be handled first by one or more VI-Agents.
Step 2 – VI-Agent design and training
We design conversational flows, business rules, validations, and exceptions. We configure API integrations, test in a controlled environment, and fine-tune the VI-Agent until it behaves the way you expect.
Step 3 – Launch, monitoring, and continuous improvement
We activate channels based on your priorities, monitor performance, and make periodic adjustments based on real data.
Our operations and support team works with you on monitoring, technical support, and ongoing functional improvements—aligned with the service agreements we define together.
Secure, connected infrastructure
We operate on world-class data centers and a redundant connectivity backbone—so your VI-Agents are available when your customers need them.
High availability
Infrastructure in Tier III+ or higher data centers, with redundant power and cooling (N+1 / 2N), backup systems, and 24/7 monitoring to ensure business continuity.
Global connectivity
Multiple carriers and optimized routes, plus dedicated connections to public clouds like AWS, Azure, and Google Cloud—resulting in low latency and stable performance for your voice and data channels.
Security and compliance
Physical and logical controls, network segmentation, monitoring, access auditing, and practices aligned with strict compliance frameworks (for example, HIPAA, PCI, and GDPR, depending on the project).
About us
Who we are
VIACUSS provides AI Agents for Customer Service that run on our platform and integrate with each company’s processes and systems.
We provide VI-Agents with advanced conversational capabilities, API integrations, smart forms, and multiple channels in one place—plus expert support, dedicated phone numbers, and tools that ensure an intuitive, effective conversational experience.
We combine contact center expertise, communications infrastructure, and language models to deliver production-ready conversational solutions—built to integrate with your systems, run on robust infrastructure, and adapt to how your business works today.
We believe in a consultative, pragmatic approach: we start with the flows that drive the most impact, deploy quickly, measure outcomes, and evolve your VI-Agents based on data—not assumptions.